Real-time Inventory and Backorder Integration
Staying on top of inventory has never been more efficient with the power of iAPPS. Know if a product is in stock - or, if it's not, when it’s expected to be. See accurate and complete estimates on product price and shipment costs - including local and international sales taxes – all in real-time. With UPS WMS integration comes the security of knowing that when products come back into stock, they’ll be packed and shipped and customers notified – automatically. No more headaches from backorders.
Easy Navigation and Search
With built-in faceted navigation and product cataloging, and breadcrumb options, customers can easily browse and navigate through product categories or search and filter products by attribute (facet), keyword, category, SKU, price and more, Best of all, all the powerful internal search capabilities come standard, not with additional licensing costs..
Complete returns solution
iAPPS Commerce offers a complete returns solution from issuing RMA numbers to setting up refunds and exchanges, along with offering a dedicated returns warehouse, CSRs have easy access to customer order records to aid in returns, refunds and exchanges, while CSR Managers can keep a close eye on the process, if desired..
Go multi-channel in multiple geographies. With over 100 currencies and languages to leverage, and with access to UPS WMS services in over 120 different countries and more than 820 facilities, you can convert new buyers in their native tongue and offer quick, secure and easy fulfillment in short order. They can also shop confidently with international real-time shipping estimates from the closest UPS WMS facilities.
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Real-Time Performance Dashboard
With the iAPPS Commerce dashboard, all of your crucial online business data is right at your fingertips –including purchase reports, financial summaries, inventory status and more; providing the information you need today in order to successfully strategize for tomorrow.
Best-in-Class Search Engine Optimization Capabilities
iAPPS Commerce, coupled with iAPPS Content Manager, offers one of the most search engine friendly eCommerce solutions on the market today. Automatically generated 301 redirects and XML sitemaps, built-in keyword management, and SEO friendly URLs for your products will ensure your online business and products achieve high-rankings with major search engines.
iAPPS Commerce easily handles all of the unique complexities of B2B eCommerce. Buy-side and sell-side are fully supported with powerful features such as: searchable online product catalogs, order management, customer pricing, customizable business order rules and buyer order workflow. The combination of services provided by iAPPS improves customer service and operating efficiencies while actually reducing warehousing and processing costs.
Dazzling Customer Experiences
Keeping conversions high and climbing means you need to go way beyond the traditional eCommerce shopping cart. The built-in integration in iAPPS Commerce offers online shoppers a targeted in-store experience online powered through sophisticated content management, email marketing and goal-oriented analytics.
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Superior Product Cataloging
With other eCommerce systems it can be a challenge keeping your product information synchronous and up-to-date. On the contrary, the organizational capabilities on the iAPPS platform eliminate those headaches. Our dynamic, facet-based catalog structure automatically organizes all products into flexible, multi-level categories and translates those into SEO-friendly URLs, making products easy for your customers to find and simple for you to manage. Integration with the UPS WMS gives you and your customers access to constantly updated, real-time inventory status and accurate, less expaensive shipping and delivery estimates.
Frequently Asked Questions
What is iAPPS Commerce?
iAPPS Commerce delivers total management of your online business, even while it supplies the tools you need to provide a world-class online shopping experience; enabling you to increase sales through engaging a burgeoning global online marketplace.
Will my customers be able to search for products easily?
Absolutely! Thanks to the facet-based catalog structure that iAPPS Commerce has in place, products are organized into flexible, filterable, multi-level categories. Your site visitors will be able to browse easily or search for products by SKU, keyword, price, or other attributes making the search process simple.
Can I track my online business performance in real-time or is there a lag?
Yes, through the iAPPS Control Center dashboard you will get a real-time, comprehensive picture of your online business performance. You have immediate access to reports on sales trends and buyer demographics, as well as alerts on fulfillment deficiencies, production issues, and low inventory.
Does iAPPS Commerce handle coupons, discounts, free shipping and other kinds of promotions?
Yes, iAPPS Commerce fully supports promotions of all types. Product bundling, and promotional pricing is also supported, which allows you to offer flat dollar or percentage discounts, along with free shipping on-the-fly.
Does iAPPS Commerce support B2B?
Yes, iAPPS Commerce fully supports all of the unique complexities of B2B eCommerce with powerful features including: payment on account, line of credit, order management, customer pricing and order workflow with configurable business rules and integration with back office systems.
Is it time-consuming to create and maintain my product catalog with iAPPS Commerce?
Not at all. In fact, iAPPS Commerce uses facet-based cataloging so products are organized into flexible multi-level categories, and each product can have multiple attributes associated with it - making each of them as easy for you to maintain as it will be for your customers to find. At the start of their engagments, most customers simply bulk upload their existing catalog, Additionally, iAPPS Commerce catalog management tools let you publish multiple images and associated rich media to present products to your online customers more appealingly, maximizing merchandising efforts. iAPPs supports all kinds of products, including digital downloads.
Does iAPPS Commerce have any reporting and/or analysis tools?
iAPPS Commerce enables you to perform in-depth analysis on your online business through real-time reporting with the flexibility to export data to Excel. For example, by viewing sales information for category, specific product, and region you can get a true picture of your product sales performance. You can also perform sales promotion analysis - which will provide a bird’s eye view into how product promotional efforts are working. Analysis of online business performance becomes effortless with a click of a button - you can quickly and easily view real-time statistical analysis on your customers, orders, and inventory.
Can iAPPS Commerce handle multiple SKUs?
Yes, iAPPS Commerce supports multi-SKU management for any product in your online catalog, along with product bundles, which also feature their own SKUs.
Will I have control over the look and feel of the site?
Bridgeline consultants and designers will work directly with you to create the most engaging and effective selling environment possible. iAPPS Commerce can even use the same look and feel as your existing website or templates so the integration is seamless and gives the impression that the new pages were there all along.
Does iAPPS Commerce include any tools that will help our rankings with search engines?
Your Commerce site will automatically display “friendly” URLs that include product categories and names instead of cryptic numbers, allowing easy real language and keyword searches. In addition, it’s easy to tweak image details and other metadata to aid in your search engine rankings.
How is iAPPS Commerce licensed?
iAPPS Commerce is available as a flexible SaaS (Software as a Service) offering for those customers that wish to spread licensing costs over several years and who don’t want to maintain and support the required back-end infrastructure. For customers that prefer their web application in-house, a traditional perpetual license option is also available.
What kind of support can I expect to receive if I choose to implement a SaaS iAPPS Commerce option?
Bridgeline provides iAPPS Commerce SaaS customers with a fully supported Tier 1 data center hosting environment that provides proactive monitoring and data backups 24/7. You will also get support from Bridgeline’s premier iAPPS Support Group (iSG).
Are iAPPS Content Manager, iAPPS Marketier or iAPPS Analyzer included with Commerce?
Content Manager, Marketier and Analyzer are not included with the Commerce license. However, you can add any or all of them at any time due to the flexibility and seamless integration of the iAPPS solution suite. The benefits of integration are many. For example, your Commerce customer data will automatically appear in the Marketier database without any additional importing or exporting, allowing you to easily mount email campaigns and respond rapidly to new customers, as well as leverage additional Analyzer information on your customer statistics.
What are my shipping and fulfillment options?
Our system never stops working for your business – from ship to click -- allowing you to choose between flat-rate shipping or real-time shipping estimates. It can even calculate the most efficient shipping container for you. Total supply chain management can be either manual or synchronized with UPS’s Warehouse Management System (WMS), offering you full inventory management, warehousing and shipping options.
How many users can I have?
iAPPS Commerce doesn’t put limits on your internal management, so you can add users as you need them. All users are assigned key roles such as Administrator, Customer Service Representative (CSR) or Merchandising Manager that gives them access to the information they need while maintaining customer privacy and security.
Does iAPPS Commerce support backorders and returns?
Absolutely. You can support returns, full refunds and exchanges, and even use an RMA number if you choose, along with having a dedicated Returns Warehouse. Backorders can be turned on and off, and estimated dates for restocking will appear on the front-end website as soon as restocking information is entered. With UPS WMS options, backorders will even be shipped automatically when they are restocked.
Can I use iAPPS Commerce globally?
Definitely, the administrative interface offers four major languages standard, while iAPPS Commerce gives you free front-end text translation for dozens of languages. You can sell in a number of currencies and have multiple international shipping, payment, tax and address verification options.
Does iAPPS support mobile browsing?
Of course. iAPPS is tested on major browsers, including mobile ones, and your implementation can include specific mobile templates.